Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@terrabellainteriors.co.uk. Returns must be sent to one of our warehouses. Upon contacting us, we will provide you with the specific address of the warehouse to which your return should be sent.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@terrabellainteriors.co.uk.

Note: The customer covers the cost of return shipping, unless the item is faulty.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Under the Consumer Rights Act 2015 you have the right to reject faulty goods within 30 days for a full refund. Nothing in this policy affects your statutory rights.

Exceptions / non-returnable items
Made-to-order, bespoke and custom products (such as special orders or items made to your specification) cannot be returned or cancelled once production has begun, as permitted under the Consumer Contracts Regulations 2013. Gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

Sale items
Sale items may be returned under the same 14-day policy as full-priced items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and EU 14-day cooling-off period
If you are in the United Kingdom or the European Union, you have the right to cancel your order of standard items within 14 days of receipt, for any reason and without justification, under the Consumer Contracts Regulations 2013 (UK) or the Consumer Rights Directive (EU). The item must be in the same condition that you received it, unused, and in its original packaging, with the receipt or proof of purchase. Made-to-order and bespoke items are exempt as described above.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@terrabellainteriors.co.uk.