Shipping policy

FOR BASIN AND TILES

Delivery Information and Checks

• ●  Your tile/basin order will arrive on a palletised kerbside delivery with a third-party delivery company. Due to insurance policies the driver will not be able to assist you with carrying your order into your home; for this reason, we do advise you have someone with you to help accept this order

• ●  Our deliveries are carried out on a large lorry, please inform us if such vehicles would struggle to access outside of your property (i.e. narrow roads, low bridges, no parking). Once we know, we can enquire about making appropriate arrangements. Re-delivery carries an additional charge if they are unable to gain access or leave the items.

• ●  Please note that the delivery time frame is between 9am and 5pm on the day of delivery and routes are created on the morning of delivery. Someone will need to be present to accept the delivery.

• ●  Please be aware that whilst we will do everything we can to get your order to you on time, we do not recommend booking tradespersons until you are in receipt of your goods.

• ●  The tiles are heavy and most will arrive in boxes each weighing approximately 18-20 kg and basin is approximately 5-6 kg. Please make appropriate arrangements if you require assistance moving the items to your desired location on the delivery date.

• ●  The Pallet will be left with you, and you will be required to dispose of this yourselves.

• ●  Please thoroughly check your order upon receipt to ensure correct quantity received/correct product received/no damages have occurred. Any discrepancies must be reported to info@terrabellainteriors.co.uk within 48 hours of delivery.

FOR RUGS AND CUSHIONS

In stock items
Delivery to a UK Mainland address is 4-5 working days.